Legal information

Privacy Policy

How ObsidianXi collects, uses, stores and protects information shared with us through our website, services, digital platforms and client communications.

Last Updated: June 2026

This Privacy Policy is provided for general business transparency. It should be reviewed periodically as our services, systems and legal requirements evolve.

Introduction

At ObsidianXi, we value your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains what information we collect, how we use it and the steps we take to safeguard it when you use our website, services and digital platforms.

Information We Collect

  • Name
  • Email address
  • Phone number
  • Company or organization information
  • Project requirements and enquiry details
  • Website usage information
  • Communication records and support conversations

How We Use Information

  • Respond to enquiries and consultation requests
  • Provide quotations and project proposals
  • Deliver websites, ERP systems, cloud, automation, cybersecurity and consulting services
  • Improve our website, services and customer experience
  • Communicate project updates and support information
  • Provide technical support and service continuity
  • Meet legal, contractual or operational obligations

Cookies & Analytics

Our website may use cookies and analytics tools to understand visitor behaviour, improve user experience and measure website performance.

You may disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.

Data Security

ObsidianXi takes reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse or disclosure.

While we strive to protect your data, no internet transmission or storage system can be guaranteed 100% secure.

Third-Party Services

We may use trusted third-party providers to deliver and support our services. These may include:

  • Hosting providers
  • Payment gateways
  • Email and communication services
  • Analytics platforms
  • Cloud infrastructure providers
  • Domain, DNS and SSL service providers

Information Sharing

We do not sell personal information.

Information may only be shared when required by law, to provide requested services, or with approved service providers assisting in service delivery.

Client Data

Where ObsidianXi provides ERP, web application, cloud, cybersecurity, automation or consulting services, client data remains the property of the client unless otherwise agreed in writing.

We access client data only as reasonably necessary to provide agreed services, support, implementation, troubleshooting or advisory work.

Your Rights

Subject to applicable laws and legitimate business requirements, you may request:

  • Access to information we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of information where legally permissible
  • Withdrawal from marketing communications
  • Clarification on how your information is used

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our services, technology, operations or legal requirements.

The latest version will always be published on this website.

Contact Us

Questions regarding this Privacy Policy can be directed to ObsidianXi using the details below.

Email sales@obsidianxi.com
Phone +263 710 778 538
Website https://obsidianxi.co.zw