Terms & Conditions

1. Services

ObsidianXi provides technology and digital transformation services including, but not limited to:

• Web design and development
• E-commerce solutions and online payment integration
• ERP and accounting system implementation
• AI and workflow automation
• Cybersecurity advisory and security reviews
• Cloud infrastructure, hosting, DevOps and deployment support
• Technology consultancy, training and ongoing support

2. Quotations & Pricing

• All quotations are valid for 30 days unless otherwise stated in writing.
• Pricing may change before project commencement if scope, requirements or third-party costs change.
• Custom projects require detailed scoping before final pricing is confirmed.
• Additional requirements outside the approved scope may incur additional charges.
• Published starting prices are for basic scope and may not include advanced customisation, integrations or content preparation.

3. Payment Terms

• Projects may require a deposit before work begins.
• Milestone payments may apply for larger projects.
• Final deliverables, access credentials or deployment may be withheld until outstanding balances are settled.
• Recurring services, hosting, retainers or support plans must be paid according to agreed billing cycles.
• Late payments may delay project delivery, support response or service continuation.

4. Client Responsibilities

• Provide accurate information, requirements and approvals on time.
• Provide content, images, product details, business documents and access credentials when required.
• Review deliverables within reasonable timeframes.
• Maintain legal rights to all content, media, logos, data and materials supplied.
• Keep passwords and access credentials secure.
• Notify ObsidianXi promptly of errors, issues, risks or changes in requirements.

5. Project Scope & Changes

Projects are delivered according to the approved proposal, scope, quotation or written agreement.

• Requests outside the agreed scope may require a new quotation.
• Timelines may change if requirements are changed or approvals are delayed.
• Complex integrations, migrations and custom features may require additional testing and support.
• ObsidianXi may recommend scope adjustments where necessary to improve delivery quality.

6. Intellectual Property

Unless otherwise agreed in writing:

• Clients own final project deliverables after full payment has been received.
• ObsidianXi retains ownership of proprietary tools, frameworks, reusable components, templates, internal methods and pre-existing intellectual property.
• Third-party software, plugins, platforms and libraries remain subject to their own licence terms.
• ObsidianXi may showcase completed projects in its portfolio unless a confidentiality agreement prevents this.

7. Hosting & Infrastructure

• Third-party hosting providers remain responsible for infrastructure availability where applicable.
• Service interruptions outside ObsidianXi’s control may occur.
• Clients are encouraged to maintain backup and recovery procedures.
• Hosting offers may be subject to fair usage, storage, traffic and provider limitations.
• Heavy applications, ERP systems, e-commerce stores or high-traffic platforms may require separate infrastructure pricing.

8. Cybersecurity

While ObsidianXi follows reasonable security practices and may provide security recommendations, no digital environment can be guaranteed completely secure.

• Clients remain responsible for password safety, user access and internal security habits.
• Security recommendations should be implemented promptly.
• ObsidianXi cannot guarantee prevention of all cyber incidents, malware, unauthorised access, downtime or data loss.
• Security services are advisory or implementation support unless a separate managed security agreement exists.

9. ERP, Software & Automation Projects

• Project timelines depend on client participation, access, data quality and feedback.
• Data migration quality depends on the accuracy and cleanliness of source data.
• Business process changes may affect implementation timelines and costs.
• Additional integrations, reports, workflows, dashboards or customisations may require separate quotations.
• Users may require training and adoption support for successful implementation.

10. Support & Maintenance

• Support scope depends on the selected support package or written agreement.
• Response times vary according to support agreements and issue severity.
• Emergency support, after-hours work or urgent recovery may attract additional fees.
• Support does not automatically include new features, redesigns, custom development or third-party service fees unless agreed.

11. Limitation of Liability

To the maximum extent permitted by law, ObsidianXi shall not be liable for:

• Indirect, incidental or consequential losses.
• Loss of revenue, profits, data, reputation or business opportunities.
• Downtime caused by third-party providers, hosting companies, payment gateways, internet service providers or cloud platforms.
• Data loss caused by third parties, client actions, malware, weak passwords or unsupported modifications.
• Delays caused by late client feedback, missing content, unavailable access or changing requirements.

12. Termination

• Either party may terminate services subject to contractual obligations or written agreement.
• Outstanding fees remain payable upon termination.
• Work completed up to termination may be invoiced.
• Access to hosting, systems, code, documents or deliverables may be withheld until balances are settled.
• Recurring services may be suspended or discontinued if payment is not received.

13. Governing Law

These Terms & Conditions shall be governed by the laws applicable within the jurisdiction where ObsidianXi operates, unless otherwise agreed in writing.

14. Contact Information

Questions regarding these Terms & Conditions may be directed to ObsidianXi using the details below.